Bliscop configuration guide

1. Introduction

The aim of the document is to detail the operation of the tool and thus serve as a guide for its configuration and daily use. Bliscop is a web application that runs in the cloud and is accessible via any web browser, so there is no need to download any application and it can be run on any device, whether it is a computer, a tablet or a mobile phone. It is aimed at the management of hotel businesses, whether they are restaurants, bars or cafeterias.

To access you must navigate to the address Bliscop.app from where we can both access if we are a client and manage our business in the case of being a company.



This is the main page. By clicking on "Login" we access our customer profile. If we click on "I am a company" we access the section to manage our business. From this page we also place orders in the establishments by entering their code in the search engine.

2. Access as a Company. Administrator profile

If I am a company, I will access from the link "I am a Company" located at Bliscop.app



By entering our registration email and password, we can access our company profile. If you are not registered, click on "I want to register".



By entering our registration email and password, we can access our company profile. If you are not registered, click on "I want to register".



Here we will have to fill in our business details. We will pay special attention to the field "Order Code" since it must be composed only of letters and it will be the one used by the customers to place the orders in our establishment. If our order code is "bliscop", customers will order from the home page using the code "bliscop" followed by a number, for example "bliscop7". The above example generates a new order for table 7.

Once the restaurant is registered, we will receive an email at the registration email we have provided to validate the account.



We must click on "Validate", which will validate our user. Now we can access our profile from Bliscop.app by clicking on the link "I am a Company" and entering the access data we have created. In case you forget them, we can always create a new password from the link "Forgot your password?

Once inside, at the top, we have a navigation bar, from which we can access the different sections of our business:



- My restaurant: Shows a summary of the state of our business, we can see the level of occupation, create new orders and tasks, see current and incoming orders, a summary of inventory, tasks in progress, an order history, etc.

- Services: In this tab we can see the tasks that are currently in our business, which employees are active and who is performing each task as well as when they were created and their priority.

- Kitchen: Here we will see the incoming orders, the ones currently in progress to be cooked and the orders completed today.

- Reservations: From this tab we will see the reservations that are in our business. We can also create a new one, check existing ones on any day, etc.

- Employees: From this tab we manage the employees of our business. We can register new employees, register the times of entry and exit and also have access to a history of these.

- Inventory: Here we will control the stock of products, we can also register the suppliers to contact them easily.

- Reports: A section that provides us with graphic information on the state of our business.

- Edit Charter: From here we will manage our establishment's digital charter.

- Configuration: It has three sections, from "Restaurant Data" we access the data of our business. In "Configuration" we will be able to manage numerous options of our establishment. From "User Data" we modify our user data.

- Exit: Closes the session and exits the application.

2.1. My Restaurant

From this tab we can see the following sections:



- Occupation: Defines the number of occupied tables. The total value is obtained from the data entered in the configuration section.

- Actions: Allows us to create new orders, to do so we indicate if it is on a table, the table number or we mark if it is on the bar, for collection or if it is a home order.



We will also be able to create new tasks to be performed by our business' employees. We must indicate the name of the task, a description of it, the priority it has and optionally we can assign it to a specific employee. If the task is not a priority, it is not assigned to any employee, if we mark it as a priority and do not assign it to an employee, the system will automatically do so according to the employee's workload.)



- Last order: Indicates the last order that has entered our business.

- Inventory: It shows us a small report with the products with less stock in our business. If we want to see it in more detail we will consult the "Inventory" tab.

- Orders: We can see the current orders in our business, indicating the type of order, either table, bar, collection or home delivery, the time they were created and various options for interacting with them. From the "View order" button we can see what the order consists of.



Clicking on "Enlarge Order" will take you to the digital menu to add new dishes. From "Reduce Order" we can remove dishes from the order. The removed dishes continue to appear in red at all times, indicating that they have been removed and their amount is deducted from the bill. If the dish has not been cooked, the stock must be modified, because it will have been discounted when the order is placed.



Clicking on "Enlarge Order" will take you to the digital menu to add new dishes. From "Reduce Order" we can remove dishes from the order. The removed dishes continue to appear in red at all times, indicating that they have been removed and their amount is deducted from the bill. If the dish has not been cooked, the stock must be modified, because it will have been discounted when the order is placed.



We can print the account from the corresponding button. This takes us to a new section, from where we configure the print data.

- Tasks: Shows us a summary of the tasks that are pending, in progress and completed in our business. It also groups them by employee indicating the amount assigned to each and the status of these.



- Order History: Shows us the closed orders. We can filter by date to find the orders of a specific day, by default it shows us the ones of today. In case a tip has been added to an order in the account, it is shown in green and a section will appear below showing the total tips received on that day. If there is an order with a plate removed, it is shown in red, indicating the plate removed from the order.



2.2. Services

Part of the business optimization process involves grouping daily tasks into tasks. There are many different types and the system assigns them in an optimal way, so that there are no unemployed employees, everybody knows what they have to do and we have total control of the management. The aim is for the employees to indicate the state of each task. The tab is divided into the following sections:



- Last task: Shows us the last task that has been registered in the application.

- Employees: It allows us to see the employees currently working in our business. If we click on any of them, they will become inactive and the system will stop assigning tasks to them. If we miss some employees it is because they have not registered their entry in the "Employees" tab.



- Tasks: It shows us the tasks in our business grouped in non-priority, priority, in progress or done. These tasks have a creation date that will help us know how long they have been on hold, a button that indicates which employee they are assigned to and from which we can reassign a new employee. There are also other smaller ones that allow us to know additional information about the task (blue), advance the task to the next step (green, although we can also drag the tasks to other columns) and another one that allows us to print the account directly (orange).

The assignment of tasks is done according to the tables assigned, this will be done from the "Employees" tab, where we assign a range of tables to the waiters. If they do not have assigned tables, it will be done according to the workload, prioritizing those employees with less pending tasks versus those with more tasks to perform. However, the manager can reassign the tasks at will to coordinate the work.

The tasks can be of several types:

- Bringing the drinks: This is generated when an order has been placed with the contents of the bar (those grouped as a bar when creating the menu, do not have to be just drinks). The orders from the bar, at home or for collection do not generate tasks of this type because it is not the employees of the show who manage them. In the information button we will see what the order consists of.

- Kitchen orders: An order has been completed in the kitchen and must be taken to the corresponding table. Kitchen orders that are to be served at the bar, at home or for collection, generate a task but are not assigned to the staff.

- Waiting at table: We have received a notification from a diner to come to your table and see what you need. They may contain additional information indicating what they need, which saves us going to ask for their need, to consult it we click on the blue button of the task.

- Charge table: We have to take the bill to the right table. We can print the bill from the task itself on the orange button, as well as find out if the employee has requested a card payment. Upon completion, the associated order is automatically closed and a task is created to prepare the table for the next diner.

- Prepare table: We have to prepare the table for the next diner.

- Customized task: Task created by an administrator indicating a specific action such as taking inventory, collecting the terrace, etc. Unlike the rest, they may not be a priority.

The tasks will be deleted from the system with a certain frequency depending also on their status.

2.3. Kitchen

In the kitchen tab we can see the different dishes cooked or to be cooked in our shop. When an order is placed, it is automatically notified in this section so that cooking can begin and we do not waste time. It is divided into the following sections:



- Last order: The last order registered.

- Summary: It tells us how many dishes there are of each type to cook.

- Pending orders: We can see the dishes that are pending and how long ago the request was created, which will help us to prioritize the orders. In the case of dishes with cooking point, as the meat shows us the point requested by the diner.



When a dish has been cooked, check the corresponding box. If you click on "Notify" it will be crossed out and a task will be generated for the waiter indicating that he has to come and get the dish and take it to the corresponding table. When all the dishes have been completed, the order will disappear and go to the section of completed dishes.

- Completed Orders: Shows us all the orders that have been completed today.

2.4. Bookings

In this section, we will be able to manage the reservations of our establishment. It has the following sections:



- Add Reservation: Allows us to enter a new appointment. We must add the day and the number of guests as obligatory data. It also allows us to write down the table number, in case we have an idea in mind, we can already assign them a table, the telephone number to contact them and a comment field where we will keep the name of the diner and other additional data such as whether it is a special event or if they need a highchair for the children.



- Summary: Shows us the reservations grouped by hour. That is to say, if we have a reservation at 3pm for 2 diners and another at 3:30pm for 4 diners, it will indicate that at 3pm we have a total of 6 diners in our restaurant. This will help us to get a quick idea of the occupancy.

- Reservations: In this table we can see all the reservations for the day we have indicated above. We can also filter by hour, number of clients or table to make groupings and get an idea of the occupation. We can also cross out a reservation, to indicate for example that the diner has arrived or delete it directly in case of a cancellation, for example.

2.5. Employees

In this tab we will manage the employees of our business. It has the following sections:



- Actions: By clicking on "View History" we access a history from which the entry and exit times of employees are displayed. We can filter by day, name or entry/exit.



From the "New Employee" button, we can register a new employee in our business. You will have to enter an email, name, password, user type and colour. With this data the employees will be able to access their profile to see their tasks or make the transfers. As administrator we can change their password again. In the user type field you can enter the options of waiter, cook, maitre d' or administrator depending on the permissions for the application you want to have. If you are a waiter, you will see the option to indicate if you have assigned tables, in case you have them you will have to indicate the range of these, for example, from 5 to 12, this will help the system in the assignment of tasks, for example, if you create a task to take the drinks to table 7 this task is assigned to the previous employee for being in his range of tables, if he does not have tables assigned, the task is assigned according to the workload.



- Who has worked today: Here we will see the employees who have checked in or out today.

- Records: In this section we will see the total number of employees in our business, we can edit their data or delete employees. On the right side we have the buttons "Entry" and "Exit" to make the check-in as appropriate.

2.6. Stock

In the inventory tab we can consult the available stock of our business. It has the following sections:



- Suppliers: From the button "View Suppliers" we have access to the data of our suppliers and we can edit or delete them. With the "Add Supplier" button we create a new supplier.

- Basic Products: With the button "New Product" we add a basic product to the list below. You will have to indicate your name, quantity and optionally the supplier who supplies it to us.

- Configuration: From this button we go to the section to configure the stock consumption. All the products on our menu will be automatically loaded, and you can filter out those from the Bar or the Kitchen. By selecting these, a window will appear where you can select the proportions that make up the menu.



For example, if we mark Pepsi, we will have to register the Pepsi product on the "Inventory" page as a basic product and select it, in quantity, for this case we mark 1 since this tells us the quantity of basic product consumed when ordering this item and when the customer orders a Pepsi, a Pepsi product corresponding to one unit (or bottle in this case) is discounted.



For more complex dishes, we will act in the same way. For example, for a portion of meatballs, which consists of 8 units plus chips for garnish, we will have to have the basic products meatballs and potatoes. To set this up, mark the meatball portion and select 8 units of meatballs and 2 units of potatoes, assuming that the side dish of chips is 2 raw potatoes.

- Inventory: Here we will add the basic products that make up the dishes on our menu, for example, for a portion of salad will have as basic products tomato, lettuce, onion and cucumber. We will add these basics here and in configuration we will introduce the proportions of each one that are discounted when ordering a salad dish. When we make an inventory replenishment, we will modify the quantities. There are buttons on the right that allow us to delete the product, edit it or contact your supplier in a simple way.

2.7. Reports

The report section has numerous graphics that detail the status of our business. There is the possibility of filtering by date to see the data of that period, by default it shows the last eight days.



- Total Revenue: Line graph in which we can see what we have invoiced in our business, adding up all types of orders and excluding tips. There is the possibility, by clicking on the magnifying glass, to select a wider range where all the daily incomes of those days are detailed and added up.



- Menu vs. Menu Income: Compares income from a la carte orders vs. those that make up a closed menu.



- Income by Type of Order: It details the income from the different types of orders, whether on site, at home or for collection.



- Order Type Count: Shows us the number of orders made according to each type, whether on site, at home or for collection.



- Hourly Orders: Shows us the flow of customers to our business. It records the number of orders placed in each hour. Clicking on the different days, we will see the ones corresponding to that day.



- Plate Count: Shows us the number of plates ordered in that date range. We can group by those selected for Bar, Kitchen or All.



2.8. Edit Menu

From this tab we will create the digital charter of our business. By default there are two sections: Bar and Kitchen. In Bar we will add the products that do not require cooking and that are in the bar area, such as bread, coffee, drinks, skewers, etc. The dishes in this section will not be notified in the kitchen when an order is placed, but a task will be created for a waiter to bring them to the table of the diner.



Clicking on the "New Product" button adds a new item to the list. You will have to indicate the name of the product, the price and optionally a description.

In the Kitchen section we have the dishes that will be notified in the kitchen for preparation.



In the Kitchen section we have the dishes that will be notified in the kitchen for preparation.

The aim is to fill the Bar and Kitchen sections with all our products and then create the different sections that make up our menu. These sections can be of the type Bar, Kitchen or Closed Menu. We will create several sections of the previous types, some examples can be wines, breads, kebabs, coffees, etc. of Bar type and others as starters, seconds, desserts, main, of Kitchen type to put the dishes of this type. Finally we can create closed menus, where we have to inform about the price of the menu, other additional information, besides having the option to indicate which days and for which hours the menu is available in our business. In these menus we can create sections of both types.

2.9. Configuration. Restaurant Data

In this section we will have the details of our business that we will have filled in at the time of registration. The first value is "Account valid until" which tells us the date when our subscription expires. It can be extended by clicking on "Extend validity period" above.



2.10. Configuration. Configuration

In this section we will be able to edit diverse parameters of configuration of our business:

- Manual order validation: If activated, when an order enters our restaurant it will have to be validated by us beforehand. Until it is validated it does not enter the application and the corresponding actions are triggered. Home and collection orders must always be validated.

- Read only menu: If activated, customers will be able to see the menu, but will not be able to use it to place orders from it. An employee must enter the order into the system.

- Accepts orders for collection: We will mark it if we want to accept orders of this type. To place an order you must enter the restaurant code followed by a 0, i.e. if our code is bliscop, we must enter "bliscop0" and mark the order for pickup option.

- Make home deliveries: Same as the previous point, but to indicate that we make home orders.

- From... To...: If you indicate that we place orders at home or for collection, there is the possibility of indicating a time frame in which they can be requested. Outside this time frame, the customer will be told that he cannot accept orders at that time and that he must place them in the time frame we have indicated.

- Discount for next visit: We may offer discounts to registered customers to return to our business. If activated, more configuration options will appear.

- Percentage of Discount: The percentage of discount we will generate for the client on their next visit.

- Applies to menus: If marked, the discount can be applied to the menus of our menu.

- Valid days to be used: We will indicate the days on which the discount can be used.

- Expiry date: The date on which the generated discount expires.

- Minimum consumption to generate the discount: The minimum consumption that must be made by the customer for us to give them a discount.

2.11. Configuration. User data

In this section we can edit our user data and change the password.

2.12. Extend the period of validity of the account

From the "Configuration" tab, clicking on "Restaurant Details" we can see at the beginning the period of validity of our account. By clicking on "Extend validity period" we will go to the offers section, where we can extend the duration of our account. You will have to select the product that best suits your needs and click on "Acquire" to enter your card details for payment.

We also have a link that we can provide to acquaintances to register in the application. If they register from this link, we will have a free month to share between them.

3. Access as a Company. Other profiles

As we have seen in point 2.5, new profiles can be added to the application. These can be accessed from Bliscop.app by entering your email and password. There are various profiles available:

- Administrator: Has all the permissions seen in section 2 of this guide.

- Maitre: Has access to business management tasks. You can create orders and tasks, close orders, view all tasks and reassign them, command them in the kitchen, manage reservations and employee time records.

- Waiter: You can see the orders, create a new one and expand it as well as consult the history. See the tasks assigned to them and register their entry and exit.

- Cook: You can see the commands in the kitchen, the tasks assigned to you and record your entry and exit times.

4. Client Access

To log in as a client, go to Bliscop.app and click on "Login". If you are not registered, you can do so by clicking on "I want to register" where you enter your email address, username and password and accept the privacy policy and click on "I am not a robot". After registration we will receive an email to validate our email.

Once registered we will access with the email and password that we have indicated. If they are correct we will return to the home page but now we will see our username on this page. If we click on our user name, we access our profile from where we can provide our telephone number and address for home orders and collections. In the left panel we can check the history of orders placed, the discounts we have generated in the application and we can also change our password and log out.

5. Ordering at Bliscop

When placing orders in the application there are two options, whether the order is placed by an employee or by the customer himself

5.1. Order as a customer

As a customer we can place orders to be served at the table, orders at home or orders for collection, depending on the options offered by the business.

5.1.1. Order to be served at the table

To place an order to be served at the table, we must go to the main page, Bliscop.app and enter in the search engine where we are asked for the code of the restaurant, the "Order Code" that we have entered in the section "Configuration" of our restaurant, section 2.9 of this guide.



If our business code is "bliscop" then we must enter this code followed by a number. For example, if the order is at table 4, we must indicate on this table that they should order with the code "bliscop4".



Once the code has been entered, if there is no open order already on that table, they will have access to the digital card.



You will navigate through the different sections at the top by clicking on them or by sliding your finger horizontally if you are on a mobile device. With the + and - next to the plates, you will enter the required amount. If we have a menu configured in our menu and the customer wishes to do so, he must enter a dish from each section in the order, that is, if it is made up of first, second, drink and dessert he will have to select 1 from each section or 2 from each section, etc.

After completing the order, go to the "Finish" tab by browsing the menu or from the "Finish Order" button at the bottom. From this tab we can indicate the cooking point of the dishes that require it, choosing between rare, rare, done or very done. You can also leave an optional comment that the waiter will see when he serves us.

Once the order has been placed, a task is automatically generated for a waiter to take the products from the corresponding bar area to that table, such as the drink, the bread, etc. The kitchen is also notified of the order so that it can be prepared. In the section "My Restaurant" the order created for its management appears.



The client will be able to continue to interact with employees. He can view the order and extend it, make a request to a waiter to bring him a cutlery, or request the bill, for example. All these actions trigger new tasks to be undertaken by the employees.



The client will be able to continue to interact with employees. He can view the order and extend it, make a request to a waiter to bring him a cutlery, or request the bill, for example. All these actions trigger new tasks to be undertaken by the employees.

5.1.2. Order for pick up

To place an order at home, we must be registered as a customer in the application. In this case we enter the order code, but followed by a 0. In other words, if the order code is "bliscop", we enter "bliscop0". If you have enabled the options to send your order for collection and you are in the time zone where orders are accepted, a window will appear for you to select the type of order and check "Restaurant pick up".



After selecting the desired products on the menu, the customer will arrive at a waiting page where he will remain until the order is accepted or cancelled.



At the same time, a new incoming order is notified in the "My Restaurant" tab.



We may cancel the order if we are unable to attend to it or accept it by entering a waiting time in advance which will be notified to the customer on their waiting page and by email.



The customer will see the following page if the order is accepted, with a link for him to give his opinion on the dishes he is going to taste:



As for the rest of the orders, once accepted, the stock will be discounted and the kitchen will be notified to start cooking. Once the cooking is finished and notified, a task is created that is not assigned to any employee indicating that the order can be picked up and closed.

5.1.3. Delivery order

To place a delivery order, we must be registered as a customer in the application. In this case we enter the order code, but followed by a 0. In other words, if the order code is "bliscop", we enter "bliscop0". If you have enabled home delivery options and you are in the time zone where orders are accepted, a window will appear for you to select the type of order and mark "Home Delivery".



After selecting the desired products on the menu, the customer will arrive at a waiting page where he will remain until the order is accepted or cancelled.



At the same time, a new incoming order is notified in the "My Restaurant" tab.



We may cancel the order if we are unable to attend to it or accept it by entering a waiting time in advance which will be notified to the customer on their waiting page and by email.



The customer will see the following page if the order is accepted, with a link for him to give his opinion on the dishes he is going to taste:



As for the rest of the orders, once accepted, the stock will be discounted and the kitchen will be notified to start cooking. Once the cooking is finished and notified, a task is created that is not assigned to any employee indicating that the order can be picked up and closed.

5.2. Order as an employee

To place an order as an employee, you must access the application and from the "My Restaurant" tab, click on the "Order" button in the "Actions" section.



We must indicate what type of order it is, if it is for a table, we must indicate the table number. The other options are bar, home order or collection. After indicating this, we will have access to the menu, where we select the dishes. After completing the order, this is notified in the kitchen and if the order is for a table, the associated task is created for the waiters to bring the drinks to that table.